Cirquent supports efficient customer service and unbundling of electricity and gas suppliers
Customer service & unbundling – get closer to your customers with Cirquent
As a result of the liberalisation of the energy markets, utilities have to adapt their IT systems and IT processes to suit deregulation guidelines, especially GPKE and GeLi Gas. Customer orientation and customer satisfaction are also becoming increasingly important. Customers are now able to change their provider at any time. For the utilities' service this means specifically: fulfil the regulatory guidelines and customers' needs optimally – with as few resources as possible.
Efficiency and customer orientation – not a contradiction
Adapt pre-defined process templates individually: Cirquent offers utilities pre-defined templates for all customer service processes. In expert workshops we work with you to tailor these templates to suit your precise requirements and use them to create a web-based process frontend upstream from SAP IS-U. This allows requests from various channels (phone, e-mail, post, fax) to be answered in a standard manner. The relevant data is displayed or queried exactly in the sequence that corresponds to the process logic.
Less processing time and reworking effort: thanks to an improved workflow the processing time for each customer issue can be drastically reduced. Reworking effort is also considerably reduced. This is because the changes are automatically logged during processing. The Cirquent solution also covers purely automatic processes such as network usage billing.
The benefits for you
- Fulfil all regulatory requirements: with our solution you fulfil all the legal requirements and conditions imposed by the regulatory authorities.
- More efficiency, better quality: the Cirquent solution also improves the efficiency and quality of your customer service.
- Implementation after short project duration: thanks to pre-defined, tried and tested frameworks and templates for all customer service processes, we can implement the solution for you after just a short project duration.
