Customer Management
Are you planning for the future?
Continuously improving your customer acquisition, retention, cross and up-sell and customer experience, with a focus on bottom line.
We focus on managing and measuring your Marketing, Sales and Customer Service operations with strong capabilities in CRM Strategy, Customer Experience and Channel Management. With experience in numerous CRM related projects, we have a deep understanding of the usual challenges surrounding Change Management, Processes and IT/Data Architecture. This enables us to uniquely turn your Customer Management initiatives into a success.
Marketing
Cirquent's Marketing consultants have valuable consulting and operational experience in the different elements of the Marketing Mix. Our main focus areas are Marketing Campaign Management, Marketing Effectiveness and eMarketing, maintaining a rational focus on acquisition, cross and up sell and retention. Learn more
Sales Transformation
Improving salesforce performance is something we are passionate about. In this area we have the right combination of Technical, Operational Strategy and Change Management knowledge to ensure success. Learn more
Customer Service
One of the pillars of our Customer Management proposition is Contact Centre Management. Cirquent's Contact Centre team consists of industry leaders in the areas of Telephony/Contact Centre Strategy, Workforce Optimisation, Speech and In/Outsourcing. Learn more
CRM Strategy
With Cirquent's vast expertise in the different CRM channels, along with extensive experience in CRM transformations we have the ability to develop and refine CRM strategies that are realistic and operational. Learn more
Customer Experience
Cirquent takes the view that the Customer Experience is a crucial element of the Customer Management mix. Additionally, Cirquent supports the Customer Experience by providing strong Guiding Principles, a solid Business Case and straightforward methods of Customer Experience measurement. Learn more
