Speech Solutions
Organisations are continuously being challenged to provide differentiated and high quality customer experiences whilst reducing the cost to serve and exploiting opportunities to drive loyalty and revenues. Cirquent is experienced in implementing automated speech services as part of organiisations’ wider Customer Experience strategy. Cirquent designs and delivers solutions which:
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Provide a differentiated, consistent, and highly branded customer experience
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Handle callers immediately without queuing 24 x 7
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Automate repeatable and routine processes
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Manage call peaks without degrading service
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Quickly and accurately steer callers to the right service and/or skill (live or automated)
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Optimise the use of live contact centre staff
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Prioritise high value interactions
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Leverage existing customer data to personalise and streamline the caller experience
A well designed and implemented speech solution will provide:
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Lower cost to serve
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Improved caller understanding
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Improved customer service and agent performance
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Improved loyalty and customer experience
With Conversational Speech Applications the caller can simply say what they want using natural spoken input, taking them directly to the right service without the inconvenience of navigating multiple, often frustrating touch-tone menus. Integrated effectively, speech self-service is an important aspect of building a strong Customer Experience that differentiates and enhances the company brand.
