Contact Centre Solutions
Cirquent Limited has a mature Customer Contact Centre Practice in the UK, supported by its European network of business and technical consultants. The practice provides insight and advice on all aspects of the Contact Centre and delivers business solutions for both national and multi-national organisations.
Business Solutions
Our consultants offer a wealth of experience in understanding business issues and applying best practice, in the design of a business architecture that not only supports the current business but provides opportunity for future growth. This includes both detailed solution architectures and the design of business processes to support optimum contact management within the organisation. This is achieved through a combination of consulting, training and knowledge transfer to customers’ key personnel, providing them with the requisite technical and soft skills to make their business successful.
Technical Solutions
Cirquent is experienced in all elements of Contact Centre technology, including core infrastructure, telephony and related applications, multi-channel solutions and design of the technical architecture required to deliver operational and business requirements. We design solutions using 'best of breed' vendors or our clients’ own chosen partners so that the system best fits the needs of the organisation and delivers on both system functionality and return on investment.
