Avaya 'Application Business Partner of the Year' Award marks excellent start to the Cirquent re-brand
17. January 2008
Following its recent re-brand, Cirquent (formerly Softlab) has announced its first success in achieving the ‘Application Business Partner of the Year Award’ from its partner, Avaya. This was presented for its contribution to providing a high standard of consultancy and extensive product knowledge, as well as the company’s outstanding performance in integrating Avaya solutions in joint projects.
Cirquent combines the brands and competences of the Softlab Group into a unified consulting business. Its activities include first-class consultancy and services throughout the entire value chain.
Cirquent and Avaya have worked together since early 2007, primarily on aligning business process with contact centre and customer relationship management technologies and, as part of this, have already successfully implemented a multi-channel contact centre solution for a leading German bank, with three more major projects underway.
“As our portfolios are complementary, we have found Cirquent to be an ideal partner who opens up new business opportunities to Avaya as a supplier of intelligent communication solutions, “says Michael Muth, channel account manager, Avaya Germany.
“Our offering to market is now strengthened as we combine the business process consulting expertise from Cirquent with our intelligent communications solutions.” he continues.
“The consolidation of our core competences has resulted in an integrated communications and business solution,” says Cirquent’s CRM consultant, Martin Giebel. “Through our partnership, we combine many years’ experience in consultancy and business process across different industry sectors, with strong skills in Contact Centre technology from Avaya to create new industry-orientated solutions.”
“As a result of this synergy, Cirquent and Avaya will be able to successfully broaden our commercial activities”, says Giebel.
